🔐 Privacy Policy
Sapphire & Emerald – https://saphirsmaragd.com
The protection of your personal data is of utmost importance to us. We process your data exclusively in accordance with legal regulations (GDPR, Telecommunications Act). In this privacy policy, we inform you about the most important aspects of data processing on our website and online shop.
1. Who we are
Our website address is: https://saphirsmaragd.com
If you have any questions about data protection, you can contact us at:
📧 customer@saphirsmaragd.com
2. Collection and processing of personal data
We only collect and process personal data if you voluntarily provide it to us as part of an order, inquiry, or registration. This includes:
- Name, address, email address, telephone number
- Payment information
- IP address (automatically by system and tools)
- Information in comments, forms or reviews
3. Comments & contact forms
When visitors leave comments or form requests on our website, we store:
- the data provided in the form
- IP address and browser identification
- if applicable, the Gravatar profile picture (see automattic.com/privacy)
This data is used exclusively for Spam detection and secure communication.
4. Media uploads
When uploading images to our website (e.g., in your customer account), please avoid including location data (EXIF GPS). Visitors could extract this data.
5. Cookies
Our website uses cookies to improve the user experience:
- Comment cookies (1 year)
- Login cookies (2 days to 2 weeks, depending on settings)
- Display settings (1 year)
- Session cookies for the shopping cart and checkout
You can set your browser to inform you about the setting of cookies, to allow them only in individual cases or to deactivate them completely.
6. Embedded Content & Third Parties
Individual pages may contain embedded content (e.g., videos, social media, maps). This external content behaves as if you were visiting the respective website directly. These providers may collect data, set cookies, or use tracking technologies.
7. Disclosure to third parties
We pass on your data never pass on to third parties without authorization.
Excluded are trusted partners who provide the following services for us:
- Payment processing (e.g. Klarna, Stripe, PayPal)
- Shipping logistics (e.g. Amazon FBA, DHL)
- IT and hosting services
- Tracking and web analysis (see below)
All partners are contractually obliged to process data in accordance with the GDPR.
8. Tracking and analysis tools
We may use tools such as:
- Google Analytics (IP anonymization active)
- Meta Pixel (for personalized ads)
- Klarna Checkout / Sofort (depending on payment method)
These tools help us improve the user experience. Your consent will be requested via a cookie banner on your first visit.
9. Duration of data storage
- Comments: permanent
- Customer accounts: until deleted by the user
- Orders: in accordance with statutory retention periods (e.g. 7 years for tax-relevant data)
10. Your rights under the GDPR
You have the right to:
- Information about your stored data
- Correction or deletion
- Restriction of processing
- Data portability
- Revocation of consent (at any time)
Please address your request to 📧 customer@saphirsmaragd.com
11. Security
Our website uses SSL encryption (https) to ensure your data is transmitted securely. Access to customer data is restricted to authorized employees.
12. Automated spam detection
To prevent abuse and spam, we use automated services to Comment and form review.
13. Changes to this Privacy Policy
This privacy policy may be updated in the event of legal or technical changes. The most current version can always be found on this page.
