Frequently Asked Questions

Yes, one Shipment tracking is available. You will receive all the necessary information after shipping.

A refund is possible if:

• the gemstone is damaged or broken upon arrival,

• an incorrect item was delivered,

• the shipment is lost during transport.

Please contact our customer service by email with your order number and, if possible, photos. We will review your case and initiate your refund.

Yes, many of our gemstones are certified by accredited laboratories. The certificates are listed on the respective product pages.

You can reach us anytime by email: customer@saphirsmaragd.comWe usually respond within 24 hours.

• Emeralds: Sensitive, clean only with warm soapy water and a soft brush.

• Sapphires & Rubies: Very robust, cleaning with warm water or in an ultrasonic bath possible

Information on possible treatments (e.g. heated, oiled, untreated) can be found on the respective product page.