Shipping information
Welcome to Saphir & Smaragd – your online shop for genuine gemstones and certified natural jewels.
We attach great importance to a safe, transparent and reliable delivery, especially for high-quality products such as rubies, emeralds and other gemstones.
Shipping times
Standard shipping
Delivery is usually within 3–5 working days after dispatchIn individual cases (e.g., custom-made or unique items), it may vary slightly – we will inform you accordingly.
Processing time
Orders will be processed within 1–2 working days after receipt of payment inspected, prepared, and shipped. Some of our gemstones are shipped from specialized fulfillment warehouses within the EU.
Shipping costs
Shipping costs depend on Delivery address, product category and shipping methodThe exact costs will be shown to you during checkout before you complete your purchase.
International shipping
We ship to many European countries. Shipping times and costs for international orders depend on the destination country and are transparently displayed during the ordering process.
Customs duties and import taxes are to be borne by the buyer and vary depending on the country.
Shipment tracking
Once your order has been shipped, you will receive a Shipping confirmation by email including Tracking link, with which you can conveniently track your shipment online.
Shipping restrictions
In certain regions, delivery restrictions may occur due to legal requirements or logistical constraints. If your delivery address is affected, we will inform you. proactively via email.
Lost or delayed shipments
If your delivery does not arrive or is delayed, please contact us immediately at:
📧 customer@saphirsmaragd.com
We will contact the shipping service provider immediately and find a quick solution together.
contact
If you have any further questions regarding shipping or returns, please do not hesitate to contact us:
📧 customer@saphirsmaragd.com
Thank you for your trust in Saphir & Emerald.
We look forward to providing you with special gemstones with exceptional service.
