{"id":2012,"date":"2025-09-03T16:25:59","date_gmt":"2025-09-03T16:25:59","guid":{"rendered":"https:\/\/saphirsmaragd.com\/?page_id=2012"},"modified":"2026-05-08T14:35:43","modified_gmt":"2026-05-08T14:35:43","slug":"haeufig-gestellte-fragen","status":"publish","type":"page","link":"https:\/\/saphirsmaragd.com\/pt\/haeufig-gestellte-fragen\/","title":{"rendered":"Perguntas frequentes"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"2012\" class=\"elementor elementor-2012\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1223194 e-flex e-con-boxed e-con e-parent\" data-id=\"1223194\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-de7ef7f elementor-widget elementor-widget-pls-accordion\" data-id=\"de7ef7f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"pls-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<div id=\"pls-accordion-45349\" class=\"pls-element pls-accordion panel-group align-left icon-position-right\">\t\n\t\t\t\n\t\t<div class=\"card pls-accordion-item\">\n\t\t\t<div class=\"card-header accordion-title\">\n\t\t\t\t<h4 class=\"card-title\">\n\t\t\t\t\t<a class=\"card-link open\" href=\"#elementor-tab-title-2331\" data-style=\"default\">\n\t\t\t\t\tQuanto tempo demora a entrega?\t\t\t\t\t<\/a>\n\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t<div id=\"elementor-tab-title-2331\" class=\"collapse accordion-tab-content show\">\n\t\t\t\t<div class=\"card-body\">\n\t\t\t\t\t<p data-start=\"206\" data-end=\"416\">A entrega geralmente \u00e9 feita dentro de <strong data-start=\"293\" data-end=\"323\">3\u20135 dias \u00fateis ap\u00f3s o envio<\/strong>Para itens personalizados ou exclusivos, os prazos de entrega podem ser um pouco maiores.<\/p><p data-start=\"418\" data-end=\"560\">\u00a0<\/p>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\n\t\t<div class=\"card pls-accordion-item\">\n\t\t\t<div class=\"card-header accordion-title\">\n\t\t\t\t<h4 class=\"card-title\">\n\t\t\t\t\t<a class=\"card-link\" href=\"#elementor-tab-title-2333\" data-style=\"default\">\n\t\t\t\t\tPosso rastrear meu pedido?\t\t\t\t\t<\/a>\n\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t<div id=\"elementor-tab-title-2333\" class=\"collapse accordion-tab-content\">\n\t\t\t\t<div class=\"card-body\">\n\t\t\t\t\t<p data-start=\"418\" data-end=\"560\">Sim, um <strong data-start=\"470\" data-end=\"492\">Rastreamento de remessa<\/strong> est\u00e1 dispon\u00edvel. Voc\u00ea receber\u00e1 todas as informa\u00e7\u00f5es necess\u00e1rias ap\u00f3s o envio.<\/p>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\n\t\t<div class=\"card pls-accordion-item\">\n\t\t\t<div class=\"card-header accordion-title\">\n\t\t\t\t<h4 class=\"card-title\">\n\t\t\t\t\t<a class=\"card-link\" href=\"#elementor-tab-title-2335\" data-style=\"default\">\n\t\t\t\t\tQuando receberei um reembolso?\t\t\t\t\t<\/a>\n\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t<div id=\"elementor-tab-title-2335\" class=\"collapse accordion-tab-content\">\n\t\t\t\t<div class=\"card-body\">\n\t\t\t\t\t<p data-start=\"598\" data-end=\"682\">Um reembolso \u00e9 poss\u00edvel se:<\/p><ul data-start=\"683\" data-end=\"838\"><li data-start=\"683\" data-end=\"744\"><p data-start=\"685\" data-end=\"744\">a pedra preciosa est\u00e1 danificada ou quebrada na chegada,<\/p><\/li><li data-start=\"745\" data-end=\"786\"><p data-start=\"747\" data-end=\"786\">um item incorreto foi entregue,<\/p><\/li><li data-start=\"787\" data-end=\"838\"><p data-start=\"789\" data-end=\"838\">a remessa for perdida durante o transporte.<\/p><\/li><\/ul>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\n\t\t<div class=\"card pls-accordion-item\">\n\t\t\t<div class=\"card-header accordion-title\">\n\t\t\t\t<h4 class=\"card-title\">\n\t\t\t\t\t<a class=\"card-link\" href=\"#elementor-tab-title-2337\" data-style=\"default\">\n\t\t\t\t\tComo funciona o processo de devolu\u00e7\u00e3o?\t\t\t\t\t<\/a>\n\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t<div id=\"elementor-tab-title-2337\" class=\"collapse accordion-tab-content\">\n\t\t\t\t<div class=\"card-body\">\n\t\t\t\t\t<p data-start=\"840\" data-end=\"1041\">Entre em contato com nosso atendimento ao cliente por e-mail, informando o n\u00famero do seu pedido e, se poss\u00edvel, fotos. Analisaremos seu caso e iniciaremos o reembolso.<\/p>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\n\t\t<div class=\"card pls-accordion-item\">\n\t\t\t<div class=\"card-header accordion-title\">\n\t\t\t\t<h4 class=\"card-title\">\n\t\t\t\t\t<a class=\"card-link\" href=\"#elementor-tab-title-2339\" data-style=\"default\">\n\t\t\t\t\tAs pedras preciosas s\u00e3o certificadas?\t\t\t\t\t<\/a>\n\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t<div id=\"elementor-tab-title-2339\" class=\"collapse accordion-tab-content\">\n\t\t\t\t<div class=\"card-body\">\n\t\t\t\t\t<p data-start=\"78\" data-end=\"253\">Sim, muitas das nossas pedras preciosas s\u00e3o certificadas por laborat\u00f3rios credenciados. Os certificados est\u00e3o listados nas respectivas p\u00e1ginas dos produtos.<\/p><p data-start=\"255\" data-end=\"426\">\u00a0<\/p>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\n\t\t<div class=\"card pls-accordion-item\">\n\t\t\t<div class=\"card-header accordion-title\">\n\t\t\t\t<h4 class=\"card-title\">\n\t\t\t\t\t<a class=\"card-link\" href=\"#elementor-tab-title-23311\" data-style=\"default\">\n\t\t\t\t\tComo posso entrar em contato com o atendimento ao cliente?\t\t\t\t\t<\/a>\n\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t<div id=\"elementor-tab-title-23311\" class=\"collapse accordion-tab-content\">\n\t\t\t\t<div class=\"card-body\">\n\t\t\t\t\t<p>Voc\u00ea pode entrar em contato conosco a qualquer momento por e-mail: <strong data-start=\"342\" data-end=\"372\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"344\" data-end=\"370\">customer@saphirsmaragd.com<\/a><\/strong>Geralmente respondemos em 24 horas.<\/p>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\n\t\t<div class=\"card pls-accordion-item\">\n\t\t\t<div class=\"card-header accordion-title\">\n\t\t\t\t<h4 class=\"card-title\">\n\t\t\t\t\t<a class=\"card-link\" href=\"#elementor-tab-title-23313\" data-style=\"default\">\n\t\t\t\t\tComo devo cuidar adequadamente das minhas pedras preciosas?\t\t\t\t\t<\/a>\n\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t<div id=\"elementor-tab-title-23313\" class=\"collapse accordion-tab-content\">\n\t\t\t\t<div class=\"card-body\">\n\t\t\t\t\t<ul><li data-start=\"1274\" data-end=\"1361\"><p data-start=\"1276\" data-end=\"1361\"><strong data-start=\"1276\" data-end=\"1289\">Esmeraldas:<\/strong> Sens\u00edvel, limpe apenas com \u00e1gua morna e sab\u00e3o e uma escova macia.<\/p><\/li><li data-start=\"1362\" data-end=\"1458\"><p data-start=\"1364\" data-end=\"1458\"><strong data-start=\"1364\" data-end=\"1385\">Safiras e Rubis:<\/strong> Muito robusto, \u00e9 poss\u00edvel limpar com \u00e1gua morna ou em banho ultrass\u00f4nico<\/p><\/li><\/ul>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\n\t\t<div class=\"card pls-accordion-item\">\n\t\t\t<div class=\"card-header accordion-title\">\n\t\t\t\t<h4 class=\"card-title\">\n\t\t\t\t\t<a class=\"card-link\" href=\"#elementor-tab-title-23315\" data-style=\"default\">\n\t\t\t\t\tAs pedras preciosas s\u00e3o tratadas?\t\t\t\t\t<\/a>\n\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t<div id=\"elementor-tab-title-23315\" class=\"collapse accordion-tab-content\">\n\t\t\t\t<div class=\"card-body\">\n\t\t\t\t\t<p>Informa\u00e7\u00f5es sobre poss\u00edveis tratamentos (por exemplo, aquecido, oleado, n\u00e3o tratado) podem ser encontradas na respectiva p\u00e1gina do produto.<\/p>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Wie lange dauert die Lieferung? Die Lieferung erfolgt in der Regel innerhalb von 3\u20135 Werktagen nach Versand. Bei Sonderanfertigungen oder Einzelst\u00fccken kann sich die Lieferzeit geringf\u00fcgig verl\u00e4ngern. \u00a0 Kann ich<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_glsr_average":0,"_glsr_ranking":0,"_glsr_reviews":0,"footnotes":""},"class_list":["post-2012","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/saphirsmaragd.com\/pt\/wp-json\/wp\/v2\/pages\/2012","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/saphirsmaragd.com\/pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/saphirsmaragd.com\/pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/saphirsmaragd.com\/pt\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/saphirsmaragd.com\/pt\/wp-json\/wp\/v2\/comments?post=2012"}],"version-history":[{"count":3,"href":"https:\/\/saphirsmaragd.com\/pt\/wp-json\/wp\/v2\/pages\/2012\/revisions"}],"predecessor-version":[{"id":2015,"href":"https:\/\/saphirsmaragd.com\/pt\/wp-json\/wp\/v2\/pages\/2012\/revisions\/2015"}],"wp:attachment":[{"href":"https:\/\/saphirsmaragd.com\/pt\/wp-json\/wp\/v2\/media?parent=2012"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}